Last updated: April 2026
1. Introduction
These Terms and Conditions govern the use of the website ThailandEntry.com and the services offered.
By using our website and placing an order, you fully agree to these Terms and Conditions.
2. Nature of the Services
ThailandEntry.com provides private assistance services to travelers, with the aim of simplifying their stay in Thailand by centralizing useful services and recommendations to prepare their trip, facilitate their arrival, and improve their experience on site, including the handling of administrative formalities such as the Thailand Digital Arrival Card (TDAC).
We are not affiliated with the Thai government or any official authority.
The services are optional and subject to fees. Users may complete their procedures free of charge directly through official government platforms without using our services.
The use of our services is in no way mandatory to enter Thailand. Travelers may complete the TDAC process themselves free of charge via the official website: https://tdac.immigration.go.th
The services offered may evolve and be supplemented at any time.
3. User Responsibility
The user is responsible for providing accurate and complete information.
Any error, omission, or incorrect information may result in delays, rejection, or issues in the processing of the request.
ThailandEntry.com cannot be held responsible for errors resulting from incorrect information provided by the user.
The information provided on the website or within our services is for informational purposes only and does not constitute official information. The user is advised to verify entry requirements directly with the relevant authorities.
Obtaining the TDAC does not guarantee entry into Thailand, as this remains at the discretion of immigration authorities.
The user acknowledges having been fully informed of the private and optional nature of the services.
Non-Recourse Clause:
The company acts as an independent private service provider, without affiliation with any government authority.
By validating their order, the user acknowledges the paid and optional nature of the service and agrees not to hold the company liable on this sole basis.
As the administrative form is freely accessible on official platforms, the user chooses to use our assistance services for personal convenience.
4. Processing and Timing
Certain of our services, particularly those related to administrative formalities, consist of reviewing and submitting applications based on the selected processing option.
Submission is carried out once the official submission window opens (72 hours before the date of arrival in Thailand), in accordance with the selected priority.
Processing times therefore apply only after the official submission window has opened.
The indicated processing times are estimates and do not constitute a guaranteed deadline, particularly in the event of high demand or technical issues beyond our control.
5. Modifications
Users must carefully review their information before submission.
Once certain services have been executed or an application has been submitted, modifications may no longer be possible.
If modifications are required, a new application may be necessary.
6. Refund Policy
By confirming your order, you request the immediate execution of our services.
In accordance with applicable regulations, the right of withdrawal cannot be exercised once the services have started, which occurs upon order confirmation and payment.
Once processing has begun or the services have been performed, no refund is possible.
7. Limitation of Liability
ThailandEntry.com makes every effort to ensure reliable processing of applications.
However, we cannot be held responsible for:
- incorrect information provided by the user
- delays caused by external systems or government platforms
- decisions made by Thai authorities
- non-receipt of emails (spam, incorrect address, operator blocking)
- changes in entry requirements imposed by Thai authorities, which may occur at any time without prior notice
ThailandEntry.com acts as a technical intermediary and does not guarantee the continuous proper functioning of government platforms.
8. Pricing
Prices are displayed on the website and may be modified at any time.
The applicable price is the one displayed at the time of the order.
9. Data Protection
Your data is processed in accordance with our Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom.